Baseus Encok CZ11 Type-c Wired Earphones (Black / White)

We use Prompt Xpress. And the shipping charge will be Rs. 450 for any product/s.

Store pickup / COD also possible.

FREE shipping over orders above Rs. 30,000

Techno Major Warranty & Return Policy

We are committed to providing you with high-quality products. If you experience any issues with your purchase, our Warranty & Refund Policy ensures that your rights are protected. Please read the following terms carefully:

1. Warranty Coverage

• Applicable: Warranty is valid only for manufacturing defects.
• Not Covered:
• Physical damage, drop damage, or internal/external burn damage.
• Cosmetic damage, repairs, disassembly, modifications, or water damage.

2. Warranty Process

• Processing Time: Warranty evaluation and processing may take 5–10 working days.
• Return Condition: Products must be returned with the original box and all included accessories.
• Customer Responsibility: All shipping charges for warranty claims must be covered by the customer. We strongly recommend using a trackable shipping method.

3. Resolution Options for Defective Products

Depending on the nature of the defect, Techno Major may offer one of the following:

• Repair: Minor issues may be resolved through repair.
• Replacement: In the case of a major defect, a replacement product will be provided.
• Credit Note: If a replacement is not possible, a credit note will be issued for future purchases.

⚠️ Note: Cash refunds are not provided under any circumstances.

4. Non-Returnable Items

Returns or exchanges will not be accepted for:

• Change of mind.
• Incorrect purchases (wrong device model or color).

➡️ All such decisions made by management are final.

5. Collection of Replacements

• Replacement products must be collected within one month from the date the defective item was returned.

• • If not collected within this period, the replacement will no longer be issued.