Refund and Return Policy

Last updated: October 11, 2026

At Techno Major, we want our customers to have a reliable and positive shopping experience. This policy explains how we handle returns, defective products, cancellations, replacements and refunds.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.

To help us assess the issue, we may request:

• Your order number or proof of purchase.

• Photographs or a video showing the issue.

• A description of the problem.

After reviewing the claim, we will explain the available resolution, which may include a repair, replacement, refund or another appropriate remedy, depending on the circumstances, applicable warranty and consumer protection requirements.

Please retain the original packaging and accessories where possible until the issue has been resolved.

2. Returns and Eligibility

Return requests are assessed based on the condition of the product, the reason for the return, the applicable warranty and relevant consumer protection laws.

Where a return is accepted, we will provide instructions on how to return the product.

Unless otherwise required by applicable law or agreed by us, returned products should include their original accessories, packaging and any items supplied with the order.

Products damaged through misuse, accidents, unauthorized repairs or improper handling may not qualify for a return under our voluntary return arrangements. This does not affect any rights you may have under applicable law.

3. Change-of-Mind Returns

Please review product specifications, compatibility and features carefully before placing an order.

We do not generally accept returns solely because a customer changes their mind or orders an incompatible product, unless otherwise agreed by us or required under applicable law.

This section does not limit your rights if a product is faulty, incorrectly supplied, misrepresented or otherwise qualifies for a remedy under applicable law.

4. Refunds

Refunds may be provided when appropriate, including in circumstances where:

• We are unable to fulfil a confirmed order.

• An order is cancelled and a refund is due.

• A product qualifies for a refund following an assessment of a defect or incorrect item.

• A refund is required under applicable consumer protection laws or the relevant payment provider's rules.

Once a refund is approved, we will communicate the refund amount and the applicable processing procedure.

Where possible, refunds will be returned through the original payment method. If this is not possible, we will contact the customer to arrange an appropriate alternative.

The time it takes for the funds to appear in the customer's account may depend on the bank, card issuer or payment service provider. We will provide